Business Process Engineering

WAM provides on-site change management and training to create in-house Picaso planning experts for your company. These in-house experts become responsible for providing direct support and training to other system users. This process enables you to build up the necessary internal expertise to fully understand and exploit Picaso’s capabilities. We support these in-house experts and attend initial training sessions until in-house experts have adequate experience to provide user training on their own. Follow-up training services and support may be contracted from WAM as needed.

Implementation Support

WAM Systems believes that continuous improvement is the result of continuous development. We believe that training in supply chain planning, and the software tools that enable you to achieve your business goals, is a continuous process. Therefore, we offer guidance in developing in-house, continuous training programs that will allow your business to fully capitalize on all of the features that the Picaso Advanced Planning Solution delivers.

WAM Systems will also assist in developing metrics that allow your business to easily monitor and achieve both business goals and work process improvements.

Unlimited Telephone Support

WAM provides unlimited telephone support during and after every Picaso™ implementation project, including:

• Project management assistance
• General assistance to in-house Picaso experts
• Remote training
• Troubleshooting